Frequently Asked Questions

The product description in our website will have all the information regarding the products, including which skin type the product compliments. If you wish to have a routine specifically designed for your skin type and skin condition, kindly message us on Instagram, we will help you choose a product and/or a routine that works well for your skin type.

Place your order easily either through your card or make an easy bank transfer. Your checkout cart will lead you to the available payment options.

Yes. We retail our products at  other local platforms and if you wish to place your order through them, the links to our stores are:

daraz.lk/shop/clayskintreats

tribe.lk/clayskintreats

You can also walk into the stores of Urban Island, Colombo and find our products there

• You can track your order easily by right clicking the tab “Track Your Order Here” in the menu. Make sure you open a new tab if you don’t want to get re-directed from the website.
• Find  your dispatch number /Tracking ID which is e-mailed to you with your invoice, type it in the given space and trace the status of your delivery.

• It takes about 2-3 working days for you to receive the order. If there are any delays we will update you through your email.
• No, we do not offer the facility of Cash On Delivery yet.

• We charge Rs. 300 for the first kilogram and additional kilograms will be charged Rs. 80 per additional kilogram.
• Yes, we do deliver island-wide.

If you have not received your order within 2-3 working days, and haven’t received any information regarding the delay, kindly e-mail us to: [email protected]

If you received the wrong order, email us immediately at: [email protected]

or message our Instagram handle (@clayskintreats) immidiately.

We will provide instructions and try to resolve this issue as soon as we can.

Unfortunately, do not accept cancellations after the transactions have been made. We advice you to scrutinize the order carefully before placing the order.

If there are any unexpected damages in your order, kindly e-mail us or DM us on Instagram with the picture of the damage immediately.  Please make sure to inform us within 2 days after you receive the products. We will try our best to make a replacement after considering the condition of the product.

Our e-mail : [email protected]

Instagram Handle :  @clayskintreats

Unfortunately, we do not accept returns but you can always have the products exchanged. Please note that we will not bare the delivery charge for exchanges.

E-mail us at : [email protected] for exchanges and other inquieries.