Frequently Asked Questions

The product description in our website will have all the information regarding the products, including which skin type the product compliments. If you wish to have a routine specifically designed for your skin type and skin condition, kindly message us on Instagram, we will help you choose a product and/or a routine that works well for your skin type.

Place your order easily either through your card or make an easy bank transfer. Your checkout cart will lead you to the other available payment options. 

Yes. We retail our products at  other local platforms and if you wish to place your order through them, the links to our stores are:

https://thedesigncollectivestore.com/designers/clay-skin-treats (instagram : @thedesigncollectivestore)

https://www.tribe.lk/collections/skin-care . Instagram: (@tribe_sl)

https://whoweare.lk/product-category/beauty/ (instagram : @whowearelk)

The addresses to walk into their stores:

TDC : 

The design collective 

28, Stratford avenue, Colombo. 


level 2, store 3 Tribe store, OGF Mall.

Who We Are

97 Buthgamuwa Rd, Sri Jayawardenepura Kotte 10100

  • Log into https://falcon.citypak.lk/
  • It takes about 2-3 working days for you to receive the order. If there are any delays we will update you through your email.
  • Yes, we do
  • We charge Rs. 400 for the first kilogram and additional kilograms will be charged Rs. 100 per additional kilogram.
  • Yes, we do deliver island-wide.

If you have not received your order within 2-3 working days, and haven’t received any information regarding the delay, kindly e-mail us to: [email protected]

If you received the wrong order, email us immediately at: [email protected]

or message our Instagram handle (@clayskintreats) immediately.

We will provide instructions and try to resolve this issue as soon as we can.in

Unfortunately, we do not accept cancellations after the transactions have been made. We advice you to scrutinize the order carefully before placing the order.

If there are any unexpected damages in your order, kindly e-mail us or DM us on Instagram with the picture of the damage immediately.  Please make sure to inform us within 2 days after you receive the products. We will try our best to make a replacement after considering the condition of the product.

Our e-mail : [email protected]

Instagram Handle :  @clayskintreats

Unfortunately, we do not accept returns but you can always have the products exchanged. Please note that we will not bare the delivery charge for exchanges.

E-mail us at : [email protected] for exchanges and other inquieries.